I just wanted to send you a note to commend you and your company on a job well done. Many times today, it seems that the only time you are contacted after a job, is to hear negative comments. I wanted to reverse that trend! I was thrilled with the service that I received from J&K Heating and Cooling. Rob arrived right on time and was very courteous. He went the extra mile to make sure that he did not distract me while I was working from home by asking if the vacuum would be too loud! I did not expect that, but it was appreciated!
I feel that it is important for folks to hear about it when a job is well done! Please pass along my appreciation and praise to Rob for a job well done!
Thank you, J&K Heating and Cooling!
Dan and Denise Dailey
Good morning! Just a note to let you know that when we woke Saturday morning to no heat we were thinking “oh no”! Called your answering service and Jason returned my call.
After trying to troubleshoot via phone, Jason decided he needed to look at our heater and was at our door within 2 hours. He was very knowledgeable about our system and found/fixed the problem within 30 minutes!
The reason for this note is the fact that we believe good customer service should be recognized. Your company deals with these situations on a daily basis and I am sure this is the way you expect your employees to perform. We don’t always see this and just wanted to say this is the reason we have dealt with J&K for many years. Picking out the heating and air system is only the start of a homeowners decision process. Finding a company like yours is building a long term dedication to quality and excellent service that we receive from J&K and recommend to others.
Thanks again from us to Jason and J&K Heating/AC.
I just wanted to express my appreciation for the professional, courteous and friendly service provided by Jason and Tim (and Rob) on Thursday and Friday while installing a new furnace a/c in our home. Everything proceeded according to plan, and Jason and Tim went out of their way not only to make sure the work was minimally disruptive but also to answer any questions I had throughout the process. Thanks for a positive experience.
Jason did a wonderful job with the winter check-service inspection. We were very pleased with his work. Thank you and God bless.
After getting a number of estimates to replace our two dying AC units & furnace at our house, we chose J&K Heating/Cooling in Yorktown to do the work. The job took two days to complete and we have to thank Jason & Tim for a job well done! They were here as promised, made sure the mess was cleaned up each day, and did a fantastic job. Give them a call at 757.877.7277 for installs or service work, you won’t be disappointed.
Bonni and Don Ashburn
Just wanted to thank you, Lynda and staff, Tim and Jason for the excellent job you did in the installation of the zone control. It works beautifully and we are very happy with it. I no longer have to climb up and down a ladder to adjust the dampers. Tim and Jason did a great job installing the system. They were both very neat and made sure we knew how to operate it before they left. You also previously installed a complete heating/cooling system for us. We both have been very impressed with your workmanship and professionalism and would highly recommend you to our friends.
Russ and Judy Sheldon
Judy and I are writing to thank you for your expert installation of our heating and air-conditioning unit and its maintenance since it was put into use in June, 2008. We have been very comfortable during this record-shattering summer and have been equally so during the past winters. Needless to add, but adding it nevertheless, we are grateful for all your good work and for providing us with top notch equipment and equally superb service.
My new high efficiency gas furnace that your company installed has been wonderful. I just got notice from Virginia Natural Gas company and they are lowering my monthly budgeted billing amount for $40.00 per month to $20.00. I have never had an energy company LOWER my bill. It was great news especially in these economic times. Thanks for doing such a great job.
In today’s economy – where it seems that everything is geared to the “bottom-line” – it is so refreshing to receive the services of a company that still places the greater emphasis on “Customer Relations.” With that secure feeling, my wife and I can enjoy our heating and air-conditioning system all the more. I must say, our American Standard 3ton 16 seer AC with 80K 80T 2 stage furnace and Accuclean Air Cleaner system has been one of the best investments we have ever made. And, it has proven to be very cost effective as well. For example, – We have enjoyed a 17% decrease in natural gas consumption and a 15% decrease in kwg electricity. – Thanks American Standard. And thanks to J & K Heating and Cooling. You’re the greatest and you make us feel like “FAMILY.” – And for that, we will recommend you to all our friends.